Batjilli Privacy Policy – Our Commitment to Protecting Your Information

1. Introduction

Batjilli is a trusted online betting and gaming platform in Bangladesh. We believe protecting user privacy is a fundamental responsibility — not just a legal obligation, but an ethical commitment. This Privacy Policy ("Policy") applies to the Batjilli platform's website, mobile app, and all associated services.

This Privacy Policy explains in detail: what information we collect, why we use it, how long we keep it, and what your rights are. batjilli always handles user data with transparency and integrity. Our privacy policy is built in line with international GDPR standards.

The information you provide when registering on the Batjilli platform is kept completely confidential. Our internal staff can only access information to provide necessary services — not for personal purposes. Batjilli follows the industry's highest standards in data protection.

2. What Information We Collect

Under Batjilli's Privacy Policy, we collect the following categories of information. Each category has a specific and lawful purpose:

In addition to the above information, records of customer support conversations may be retained to improve service quality.

3. How Information Is Collected

Batjilli collects your information through the following methods:

• Information Provided Directly: Information you provide directly during registration, the KYC process, payments, or when contacting support.
• Automatically collected: Automatically collected through cookies, log files, and tracking technologies while using the platform.
• Through Third Parties: Information lawfully obtained from identity verification agencies, payment gateways, or KYC providers.
• Social Login: If you log in with a social media account, we receive authorized information from that platform.

Batjilli never accesses your microphone, camera, or other device sensors without your permission.

4. Purpose of Information Use

Batjilli uses the collected information for the following purposes:

• Account management: Registration, login, identity verification, and account security.
• Service Delivery: Processing betting, gaming, payment, and withdrawal transactions.
• Customer Service: Resolving your issues and answering your questions.
• Security and fraud prevention: Detecting suspicious activity and protecting accounts.
• Legal Obligations: Compliance with AML (Anti-Money Laundering), KYC, and other legal requirements.
• Service improvement: Analyzing usage patterns to improve the platform experience.
• Promotional Communications: Sending messages about offers and bonuses only with your consent.

5. Data Retention & Security

Batjilli uses the latest technology to keep your information secure. Our security measures include:

• 256-bit TLS/SSL encryption: All data transmissions are encrypted.
• Two-factor authentication (2FA): Additional security layer when accessing your account.
• Firewall Protection: Servers protected from DDoS and other cyberattacks.
• Regular Security Audits: Regular testing by independent security experts.
• Restricted Access: Only authorized personnel can access specific information.

Data retention period: All information is retained while your account is active. After account closure, certain data may be kept for up to 5 years in accordance with legal obligations. If retention exceeds this period, you will be notified separately.

Data is stored in international-standard data centers with 24/7 security monitoring.

6. Sharing Information with Third Parties

Batjilli never sells your information. However, data may be shared under the following limited circumstances:

• Payment Providers: Only the financial information necessary to process transactions is sent to payment gateways.
• Identity Verification Agencies: Trusted third parties assist in completing the KYC process.
• Technology partners: Technology partners who assist in platform operations — all bound by strict confidentiality agreements.
• Legal Authorities: Information may be disclosed pursuant to a valid court order or government directive.
• Business Transfers: In the event of a merger or acquisition, information may be transferred, but the new entity will operate under the same Privacy Policy.

All third-party partners are contractually bound to meet batjilli's privacy standards. They may not use your information for their own purposes.

7. Cookie Policy

Various types of cookies are used on the batjilli website to enhance your experience. Cookies are small text files stored on your device.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect certain platform features.

8. Your Data Rights

Under Batjilli's Privacy Policy, you have the following rights. To exercise any right, support@batjilli.netContact us. We will respond within 30 days.

9. Protection of Minors

The batjilli platform is exclusively for users aged 18 and above. We do not intentionally collect information from or provide services to minors.

If we discover that a minor has registered on our platform, the account will be immediately suspended and all collected data will be deleted. If parents suspect their child has registered on batjilli, please support@batjilli.netContact us at

10. International Data Transfers

Batjilli primarily serves users in Bangladesh. However, our server infrastructure may be located in international data centers. In such cases:

• Your information is stored only in secure and trusted jurisdictions.
• International-standard encryption protocols are used for data transfers.
• Partner organizations are required to comply with GDPR or equivalent international privacy standards.
• Legal safeguards are ensured before sending information to third countries.

If you have any questions regarding international data transfers, contact our privacy team.

11. Privacy Policy Changes

Batjilli may update this Privacy Policy from time to time. When changes occur, we will:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, we will send direct notifications to your registered email or mobile.
• We will notify you via pop-up on the platform at login.

Continued use of the platform after a new policy is published will be taken as acceptance of the updated terms. We therefore ask that you review this page regularly. If you have any privacy concerns, please contact us directly — we are always ready to help.

12. Contact

For any questions, complaints, or requests regarding the Privacy Policy, contact us:

• Email: support@batjilli.net
• Help Centre: batjilli.net/help-center
• Response Time: Typically within 7 business days, maximum 30 days.

We take all privacy complaints very seriously. Every complaint at batjilli is registered and assigned a reference number so you can track its progress.