From opening an account to withdrawals, bonuses to technical issues — you'll find answers to all your questions at the Batjilli Help Center. You're never alone with a problem; we're always here to help.
Choose a category below — each one includes detailed guides and solutions
If your issue feels urgent, speak directly with our support team
Click the links below to find answers directly
What do I need to verify my account?How do I deposit with Mobile Pay? How long does a withdrawal take? What should I do if I forget my password? How do I claim the welcome bonus? How do I download the app? What should I do if my account is blocked? How do I move up to a higher VIP tier?90% of common issues are already answered in our FAQ. Take a look there before starting a live chat.
Having a screenshot of the issue or your transaction reference number ready will help our support agents resolve your query faster.
For deposit or withdrawal issues, providing your Mobile Pay / Nagad transaction ID makes it much easier to verify.
Important: Batjilli will never ask for your password or OTP. If anyone requests this information, it's a scam — report it to support immediately.
Minor hiccups are a normal part of online betting and gaming. A deposit might take a little longer than expected, or you might get stuck trying to log in to the app — without timely help, that can quickly sour the experience. Batjilli understands this, which is why the Help Center is built to actually get things done.
There are essentially two ways to go about it. The first is self-service — our FAQs, guides, and help articles are detailed enough that you can solve most issues on your own without needing to contact anyone. The second is reaching out directly to our support team via live chat, phone, or email.
Batjilli's support team operates on Bangladesh time, with live chat agents available around the clock. You can communicate entirely in Bangla — no English required. Many users find this a major advantage, since explaining a problem in your own language is always easier.
The most common question we receive is: "I made a deposit but it's not showing in my balance." This usually comes down to one of two reasons. First, a temporary delay at the payment gateway — waiting 5 to 15 minutes typically resolves it. Second, the transaction number was entered incorrectly or the wrong reference was used.
If your balance still hasn't updated after 15 minutes, reach out via live chat with your Mobile Pay or Nagad transaction ID and the amount. The support team will cross-check and resolve it promptly — most cases are sorted within 30 minutes.
Wondering when your money will arrive? Batjilli typically processes withdrawals within 1 to 3 business days — and even faster for VIP members. If your funds haven't arrived within the expected timeframe, contact support with your withdrawal request number and we'll look into it.
In some cases, withdrawals are held until account verification is complete — this is purely for your security. Submitting a photo of your National ID or passport will complete the verification and release your withdrawal.
New members often wonder when the welcome bonus will appear in their account. In most cases, it's credited automatically after your first deposit. However, some bonuses require a specific promo code — which needs to be entered at registration or at the time of deposit.
If you haven't received a bonus or think the wrong amount was credited, contact support. Mentioning which offer you're referring to helps us verify it faster. Batjilli has no hidden terms — all bonus conditions are clearly stated.
If you can't log in to the app, start by checking your internet connection. Then close the app and reopen it. If that doesn't work, clear the app cache — on Android, go to Settings > Apps > Batjilli > Clear Cache. This fixes the problem in most cases.
If you've forgotten your password, click the "Forgot Password?" link on the login page. Enter your registered mobile number to receive an OTP, then use it to set a new password. The whole process takes just 2 minutes.
Batjilli is updated regularly. Older versions can sometimes cause issues. Downloading the latest version from the Google Play Store or the Batjilli website resolves most technical problems.
Batjilli recommends keeping Two-Factor Authentication (2FA) enabled to protect your account. With 2FA on, even if someone knows your password, they still can't log in — access requires the OTP sent to your mobile.
If you notice any unusual activity on your account, change your password immediately and notify support. The Batjilli team will act quickly to secure your account and review your transaction history for any unauthorized activity.
| Live Chat | 24/7 |
| Phone | 9:00 AM – 11:00 PM |
| 24/7 (1 hour) | |
| VIP Line | 24/7 |
For complex issues, email us with screenshots and details.
Taking it step by step is the fastest way to resolve any issue.
Our detailed FAQ page already covers solutions to the most common issues. You'll often find the answer you need right there.
Type your issue into the search bar at the top of the page and relevant help articles will appear instantly.
If the FAQ doesn't have your answer, join live chat. Describe your issue to an agent and share the relevant details.
For complex issues, email us with documents or screenshots, or speak to us directly by phone — fast resolution guaranteed.
Most frequently asked questions about the Help Center
Live chat, email, or phone — reach us however you prefer. Every issue is taken seriously and resolved with care.